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we're hiring

Apis Productions is a website design & development firm which specializes in the insurance brokerage agency market. We are looking for people to dive in, take ownership of their work, and make an impact. Must be comfortable with client-facing activities, care about customer service, and be willing to go the extra mile for our clients.

Interested in joining our team? Please send resume and cover letter to info@apisproductions.com for consideration.

Website Customer Support

DESCRIPTION:

We are currently hiring for a Website Customer Support position. This role includes working with clients directly via email, our online ticketing system, and over the phone to assist with their technical questions.

This is a remote part-time position, averaging 10-15 hours/week, during flexible business hours

Duties:

  • Monitor online support ticket system
  • Handle Tier 1 support (updating website links/text/images, adding new pages, assisting with user login issues, etc.)
  • Assign and monitor Tier 2 tickets to appropriate staff
  • Answer incoming tech support phone calls (minimal)

Skills / Experience / Requirements:

  • WordPress savvy – minimum 2 years working with WordPress websites including theme customization, plugin configuration, page/post layout
  • Experience communicating with clients and translating tasks to designers & developers
  • High attention to detail and the ability to provide quality control
  • Strong written and oral skills
  • Knowledge of user experience, design, and online technologies
  • Great organizational and multi-tasking skills
  • Strong sense of initiative and adaptability
  • Familiarity with the life brokerage agency industry is a major advantage

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