Why use a live chat? #
In today’s digital age, where instant communication is the norm, having a live chat feature on your website has become not just a convenience but a necessity. This real-time, text-based communication tool offers numerous benefits for businesses and website visitors alike. Here’s why you should consider integrating live chat into your website:
1. Instant Customer Support: One of the most compelling reasons to implement live chat is the ability to provide instant customer support. Visitors to your website can have their questions answered and issues resolved without having to wait for an email response or spend time on hold. This immediate assistance can lead to higher customer satisfaction and retention rates.
2. Boosted Conversions: Live chat can significantly impact your conversion rates. When potential customers have questions or concerns while browsing your website, they are more likely to complete a purchase if they can quickly get the information they need. Live chat can act as a sales tool, guiding visitors through the buying process and addressing objections in real-time.
3. Personalized Interactions: Live chat allows you to offer a personalized experience to each website visitor. You can tailor your responses based on the visitor’s behavior, location, or browsing history, making the interaction feel more engaging and relevant. This personal touch can help build stronger customer relationships.
4. Competitive Advantage: Many businesses are already using live chat to stay ahead of the competition. By offering this feature on your website, you show that you are committed to providing top-notch customer service and staying up-to-date with technological trends. It sets you apart as a customer-centric company.
5. Cost-Efficiency: Live chat can be a cost-effective customer support channel. It enables your support agents to handle multiple conversations simultaneously, reducing the need for a large support team. Additionally, it can cut down on phone support costs and the time spent on resolving issues via email.
6. Data Collection and Analysis: Live chat tools often come with analytics features that allow you to track user interactions and gather valuable data about customer preferences and pain points. This information can inform your marketing strategies and product/service improvements.
7. 24/7 Availability: With live chat, your website can provide assistance 24/7, even outside of regular business hours. This accessibility can accommodate global customers in different time zones and capture potential leads at any time of the day or night.
8. Seamless Integration: Live chat can be seamlessly integrated into your website, and modern chat platforms often offer mobile apps, making it easy for your support team to respond on the go.
In conclusion, live chat is a powerful tool for enhancing your website’s functionality, improving customer satisfaction, and boosting your business’s bottom line. It’s a win-win solution that can give your visitors the immediate support they crave while helping your business stand out in a competitive market. Don’t miss out on the advantages of live chat; consider adding it to your website today.
Your options: #
Pricing: LiveChat has different plans for businesses of all sizes. Their starter plan starts from $16 per agent per month billed annually, or $19 for month-to-month. Each plan comes with a 14-day free trial.
Pricing: ChatBot has various plans for businesses of all sizes. Their starter plan starts for $50 per month which gives you access to 1000 chats per month (essentially $0.01 / chat). Each plan comes with a 14-day free trial.
Pricing: Sendinblue offers different pricing plans, but you’ll need their Premium plan to access Chat feature. Pricing for the premium plan starts from $66 / month and includes up to 10 team members.
Pricing: Olark offers a simpler pricing plan starting from $17 per agent each month. There is a 12% discount if you choose annual billing and 29% discount for two-year billing. They also offer a 2-week free live chat support trial.
Pricing: LiveAgent has a limited free plan and their paid plans start from $15 per month per agent.
Pricing: They offer a free plan and a Pro plan starting from $9.80 per agent/month.
Pricing: Their essential plan starts from $87 / month, after which pricing is calculated based on your usage and add-ons you purchase.
Pricing: They offer a free live chat support service plan for up to 10 team members. Their paid plans start from $15 per user per month and are billed yearly.
Pricing: You will have to request a quote to get pricing information based on your needs.
Pricing: A basic free-forever plan and their paid plans start from $8 per month per agent.
Pricing: A basic free plan, and their paid plan starts $79 / month billed annually.
Pricing: The Standard plan starts at $50 / month billed annually, and it comes with 2 seats. If you want the bot feature, then you will have to upgrade to the Pro plan which starts at $500 / month billed annually, and it comes with 5 seats.
How to install: #
Please see how you can install Chaport, the process is similar for the rest of the options.
- Have user go to chaport.com/ choose pricing/ choose signup for free.
- Choose wordpress and it will go to a page with instructions.
- They don’t need to do anything on that page.
- User will get an email to confirm their account and take them to their dash.
- Then we need their login info and we can configure
- On wordpress, do add new widget, chaport.
- In settings choose APP ID, copy the APP ID from the settings on chaport.
To configure, important
- Set profile of client admin, working hours and set “auto toggle status” if they want to have online/offline status set based on hours. Or don’t set “auto toggle status” if they want to log in chaport to manually set that.
- Use status appearance to set color of chat interface, rest can leave alone
- Leave auto invitations alone and it will auto open to ask the user if they need something. after they have been on the site for 15 seconds.
- Do not need to configure chatbots, it works fine without those